January 28, 2026
- Dry Eyes
What Does Dry Eye Feel Like?
Dry eye often feels like a stinging, burning, or scratchy sensation in your eyes. […]
- Purpose and Commitment
Old South Optometry is committed to providing optometric services in a manner that is respectful, inclusive, and free from discrimination, in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, the College of Optometrists of Ontario’s Anti-Discriminatory Practice Guidelines, and the Optometric Practice Reference.
Old South Optometry recognizes its legal and professional obligation to accommodate patients with disabilities to the point of undue hardship and to provide patient-centred care that respects dignity, autonomy, safety, and equal access.
- Scope
This policy applies to all patients, staff, and optometrists of Old South Optometry and governs the handling of disability-related accommodation requests, including requests related to infection prevention and control (e.g., use of personal protective equipment, scheduling, and use of clinical space).
- Principles
Accommodation at Old South Optometry is guided by the following principles:
- Individualized assessment: Each request is assessed on its own facts and circumstances.
- Dignity and respect: Patients are treated with courtesy and without stigma.
- Evidence-based decision-making: Clinical and public-health guidance, including College and Ministry of Health standards, are relied upon.
- Proportionality and undue hardship: Accommodation is provided to the point of undue hardship, considering health and safety, operational feasibility, and the rights of others.
- Good-faith dialogue: Accommodation is a process that includes communication, exploration of options, and documentation.
- Accommodation Process
When a patient identifies a disability-related need:
- The clinic will acknowledge the request promptly and seek sufficient information to understand the nature of the functional limitation and the accommodation required.
- The request will be reviewed by the optometrist and/or clinic management.
- Where clinical, infection-control, or safety issues arise, guidance may be sought from public-health authorities or the College of Optometrists of Ontario Practice Advisor.
- Reasonable accommodation options will be explored in consultation with the patient.
- A proposed accommodation plan will be communicated clearly and in writing where appropriate.
- The clinic will invite further dialogue if the patient believes additional accommodation is required.
- Infection-Control Accommodations
Infection-control accommodations may include, depending on the individual circumstances:
- Use of appropriate personal protective equipment (e.g., surgical masks, respirators) consistent with public-health and occupational safety guidance;
- Scheduling adjustments to minimize time in shared areas;
- Use of specific examination rooms or modified patient flow where operationally feasible;
The clinic recognizes that zero risk cannot be guaranteed in a shared clinical environment; however, reasonable, evidence-based steps will be taken to mitigate risk to the greatest extent possible without creating undue hardship.
- Competing Rights and Safety
Where accommodation requests engage the rights or safety of staff or other patients, the clinic will apply a competing-rights analysis consistent with Ontario Human Rights Commission guidance, seeking solutions that are proportionate, respectful, and grounded in objective standards.
- Documentation and Training
Accommodation requests and responses will be documented. Staff will receive ongoing training on human rights, accessibility, and non-discriminatory practice. This policy will be reviewed periodically and updated to reflect changes in law, College guidance, and public-health standards.
Come
Visit Us
Our Address
- 393 Wharncliffe Rd S
- London, Ontario N6J 2M3
Contact Information
- Phone: 519-672-0998
- Fax: 519-672-8235
- Email: [email protected]
Hours of Operation
Monday:
9:00 AM – 5:30 PM
Tuesday:
9:00 AM – 5:30 PM
Wednesday:
9:00 AM – 5:30 PM
Thursday:
9:00 AM – 5:30 PM
Friday:
8:30 AM – 5:00 PM
Saturday*:
9:00 AM – 12:30 PM
Sunday:
Closed
*Closed on long weekends
Check Out
Our Blog
December 2, 2025
- Contact Lenses ,
- Myopia ,
- Ortho-k
Contact Lenses for Myopia: How Do They Work?
Contact lenses designed for myopia control can be an effective way to manage myopia and slow its progression in children and teens. […]
Read More… from Contact Lenses for Myopia: How Do They Work?
November 15, 2025
- Eye Conditions ,
- Eye Health
What Are the Symptoms of Cataracts & Glaucoma?
Symptoms of cataracts can include blurry vision, faded colours, and poorer night vision. On the other hand, glaucoma often goes unnoticed in its early stages, but if left untreated, it can lead to loss of peripheral vision and then total vision. […]
Read More… from What Are the Symptoms of Cataracts & Glaucoma?
November 10, 2025
- Eye Exams ,
- Eye Health ,
- Glasses
Does Wearing Glasses Make Your Eyes Worse?
The truth is refreshingly simple: wearing glasses doesn’t make your eyes worse. […]
October 1, 2025
- Glasses ,
- Sunglasses
What Sunglasses Suit My Face?
When you understand your face shape and know which styles work best for you, finding sunglasses that suit your face becomes less overwhelming and much more enjoyable. […]
October 1, 2025
- Eye Exams ,
- Eye Health
How Often Should You Get an Eye Exam?
In reality, you should get an eye exam every 1 to 2 years, depending on your age and other health factors. […]
August 14, 2025
- Contact Lenses ,
- Dry Eyes
What Are the Best Contacts for Dry Eyes?
Depending on the underlying cause of your dry eye, certain soft contact lenses may help alleviate your symptoms. […]
July 16, 2025
- Contact Lenses ,
- Eye Conditions ,
- Eye Health
What to Know About Wearing Contacts with Astigmatism
Keep reading to learn what you need to know about wearing contacts with astigmatism, including the different types available, like soft toric lenses, rigid gas-permeable (RGP) lenses, scleral lenses, and hybrid options. […]
Read More… from What to Know About Wearing Contacts with Astigmatism
May 26, 2025
- Eye Conditions ,
- Myopia
Astigmatism vs. Myopia: What’s the Difference?
Astigmatism is due to an abnormally shaped cornea or lens, while myopia results from an elongated eyeball or curved cornea. […]
Read More… from Astigmatism vs. Myopia: What’s the Difference?
May 7, 2025
- Eye Exams ,
- OHIP
Does OHIP Cover Eye Exams?
OHIP doesn’t cover eye exams for all age groups or conditions. OHIP coverage applies as follows: -Children aged 0–19 are eligible for one comprehensive eye exam every 12 months -Adults aged 20–64 with specific conditions, like diabetes and glaucoma, are eligible for one comprehensive eye exam every 12 months -Adults over the age of 65 are eligible for one comprehensive eye exam every 18 months, unless they have a specific condition, which would make them eligible for one comprehensive eye exam every 12 months. […]
April 17, 2025
- Sunglasses
How to Tell If Your Sunglasses Are Polarized?
To check if your sunglasses are polarized, look at a reflective surface through the lenses and tilt your head—if the glare diminishes or changes, the lenses are polarized. […]
Read More… from How to Tell If Your Sunglasses Are Polarized?
March 23, 2025
- Glasses
How Should Eyeglasses Fit?
Here are some factors to consider when ensuring your eyeglasses fit correctly: frame size, temple length, bridge fit, lens height and width, nose pad comfort, frame weight, material durability, face shape compatibility. […]
February 12, 2025
- Eye Exams
10 Benefits of Children’s Eye Tests
Vision plays a crucial role in a child’s learning, development, and well-being. Regular eye exams for children are not just about prescribing glasses—they’re key to children’s success both in and out of the classroom. […]
January 14, 2025
- Contact Lenses ,
- Eye Exams ,
- Glasses
Contact Lens vs. Glasses Prescription: What’s the Difference?
Contact lens prescriptions account for the shape of your eye and the material of the lens. Meanwhile, eyeglass prescriptions are measured for lenses positioned at a distance. […]
Read More… from Contact Lens vs. Glasses Prescription: What’s the Difference?
December 16, 2024
- Dry Eyes
Dry Eyes in Winter: How to Manage Symptoms
It helps to make some adjustments to your immediate surroundings. Use a humidifier, aim fans away from your face, and avoid harsh winds and air. It also helps to stay hydrated and follow a healthy diet. This gives your eyes the nutrients needed to protect themselves. […]
December 16, 2024
- Eye Exams
How Long Does an Eye Exam Take?
A comprehensive eye exam lasts about 30 to 60 minutes, depending on the tests performed and your specific needs. […]
December 16, 2024
- Contact Lenses ,
- Eye Health
Can You Wear Daily Contacts for More Than a Day?
Daily contact lenses are intended only to be used for one day and should not be worn any longer than that. Wearing these lenses more than once can pose a risk to your eye health. […]
Read More… from Can You Wear Daily Contacts for More Than a Day?
November 6, 2024
- Eye Conditions ,
- Eye Health
Is Glaucoma Hereditary?
There are indeed hereditary aspects of glaucoma. However, knowing the ways in which these aspects can manifest can help with prevention and management of the condition. […]
September 16, 2024
- Eye Health
Can Screen Time Affect My Child’s Vision?
In moderated usage, screens won’t cause any significant problems. However, in excess, they can lead to a significantly higher risk of nearsightedness, sleep disorders, and more. It’s essential to make sure your child uses screens in moderation and follows healthy visual habits to improve their visual development. […]
July 25, 2024
- Eye Care ,
- Sunglasses
Can You Sunburn Your Eyes?
Sometimes, spending a day out in the sun is one of the most pleasant ways to enjoy your time. However, the sun isn’t harmless; it can quickly damage your eyes if you aren’t careful. Exposure to the sun’s rays increases the risk of all kinds of long-term eye conditions, but there’s one thing often forgotten […]
June 7, 2024
- Eye Care ,
- Eye Conditions
What is That Yellow Bump on My Eyelid?
A yellowish bump on your eyelid could be a number of things: a stye, a chalazion, a milia or xanthelasma. They likely come from the buildup of protein or fats under the skin on the eyelids. […]
May 14, 2024
- Contact Lenses ,
- Ortho-k
What Are Ortho-K Lenses?
Orthokeratology (ortho-k) lenses are worn while sleeping to temporarily reshape the cornea. This provides temporary vision correction and reduces the need to use glasses or contacts during the day. […]
March 26, 2024
- Eye Care ,
- Eye Health ,
- Solar Eclipse
Solar Eclipse Eye Safety: Prepare for the April 2024 Eclipse
But amid this excitement, it’s paramount that we discuss an aspect often overshadowed by the eclipse’s awe: eye safety. Staring at the sun, even during an eclipse, can cause severe and permanent vision damage. So, it’s critical that you take steps to protect your eyes by using specialized solar-viewing glasses or a pinhole projector. […]
Read More… from Solar Eclipse Eye Safety: Prepare for the April 2024 Eclipse
March 20, 2024
- Dry Eyes ,
- Eye Conditions
Can Dry Eyes Cause Blurriness?
Blurred vision is a common symptom associated with dry eyes. When the eye does not have enough moisture, it can lead to a disturbance in the visual pathway, resulting in blurred or distorted vision similar to that experienced with allergies. This may be temporary or chronic, depending on the severity of the dryness. […]
January 25, 2024
- Dry Eyes ,
- Eye Health
How to Unclog Meibomian Glands
Meibomian glands are tiny oil glands that line the margin of the eyelids. They are crucial for maintaining the health of the ocular surface by producing an oily substance, meibum, that prevents the evaporation of the eye’s tear film. Keeping these glands unclogged is vital to ocular health. A blockage or dysfunction, called meibomian gland […]
December 12, 2023
- Contact Lenses ,
- Eye Conditions
What are RGP Contact Lenses?
If you are looking for contact lenses that provide sharper vision and more durability than soft lenses, RGP lenses might be the perfect fit for you. RGP lenses, referring to rigid gas-permeable lenses, are a type of contact lens made of a relatively hard, durable and deposit-resistant material that may allow more oxygen to reach […]
November 16, 2023
- Eye Health ,
- Glasses
Do I Need Glasses? Here are Some Signs That You Might
Whether you find yourself squinting at the fine print or struggling to read road signs from afar, you’re not alone. Many of us have been there, questioning if it’s time to think about buying glasses. Fortunately, your optometrist can help! With an eye exam, we can help you and your family figure out if glasses […]
Read More… from Do I Need Glasses? Here are Some Signs That You Might
September 25, 2023
- Eye Exams ,
- OHIP
OHIP Changes Coming September 2023
OHIP continues to cover for pediatric eye exams up until age 19, diabetic eye exams, seniors eye exams and comprehensive eye exams for patients age 20-64 with certain eye conditions. […]
September 5, 2023
- Eye Care ,
- Eye Conditions ,
- Glasses
What Are Blue Light Glasses?
Blue light glasses can shield your eyes from the effects of blue light emitted by screens. Blue light can affect your circadian rhythm and make it harder for you to sleep at night. […]
August 17, 2023
- Dry Eyes ,
- Eye Conditions ,
- Eye Health
Can Allergies Make Your Eyes Blurry?
When seasonal allergies affect your eyes, your vision can become blurry as you try to see through swelling and tears. […]
August 10, 2023
- Eye Care ,
- Sunglasses
Are Polarized Sunglasses Better for Your Vision?
Polarized sunglasses can provide crisper, clearer vision, and reduce glare. […]
Read More… from Are Polarized Sunglasses Better for Your Vision?
May 19, 2023
- Diabetes & Eye Care ,
- Eye Conditions ,
- Eye Health
Can an Eye Exam Detect Diabetes?
During an eye exam, your eye doctor can look for changes in the blood vessels in the retina that may indicate high blood sugar levels, which can be a sign of diabetes. […]
April 10, 2023
- Eye Care ,
- Eye Health
What is a Comprehensive Eye Exam?
One of the best ways to protect your eye’s long-term health is with regular comprehensive eye exams. A comprehensive eye exam allows an optometrist to look at your entire eye and visual system, allowing them to diagnose various eye diseases and disorders. These exams involve tests designed to detect early signs of eye disease, such […]
February 27, 2023
- Dry Eyes ,
- Eye Care ,
- Eye Conditions
Why Are My Eyes So Dry & Itchy?
Many Canadians are familiar with dry and itchy eyes. The trouble with dry and irritated eyes is that the cause can be hard to narrow down. Chronic dry eye disease is a common culprit, but other common reasons for irritated eyes include allergies, eye infections, or contact lens wear and care. An over-the-counter (OTC) lubricating […]
February 6, 2023
- Dry Eyes ,
- Eye Care ,
- Eye Health
Vitamins & Supplements for Dry Eyes: What are my Options?
For those with dry eyes, it can seem like there’s no end. The stinging, burning, and redness are ever-present. It doesn’t just affect your eyes; it can affect your entire life. That’s why there’s nothing better than getting those dry eyes treated by a professional. While you may have heard about treatments from eye drops, […]
Read More… from Vitamins & Supplements for Dry Eyes: What are my Options?
December 8, 2022
- Eye Care ,
- Glasses
Do I Need Glasses?
It’s not always obvious when you need glasses. Vision changes can be misleading—they rarely suddenly appear one day as blurry vision, difficulty reading fine print or street signs, or difficulty with night vision. If you never had to use glasses as a kid, you may believe that you don’t need them as an adult. This […]
November 7, 2022
- Glasses
How to Adjust to Your First Pair of Glasses
Putting on a new pair of glasses for the first time can be exciting for many people. A lot of us are interested to see how our new frames will suit our faces, and others are just relieved to finally have better vision. Almost everyone who begins wearing glasses for the first time goes through […]
August 30, 2022
- Eye Care ,
- Myopia
Myopia Management: What Does It Involve?
Myopia Management: What Does It Involve? Nearsightedness, also known as myopia, affects about one-third of children in Canada, and its prevalence is rising globally. By 2050, it is estimated that more than 50% of the world will be myopic. Myopia is an eye condition that causes blurry vision at a distance. Fortunately, recent developments in […]
July 28, 2022
- Contact Lenses
What Causes Dry Eyes With Contacts?
Dry eyes are a prevalent condition that affects many Canadians. In many cases, wearing contacts can be an additional irritant that increases dry eye symptoms if you’re already prone to those itchy, burning eyes. If you’re experiencing any unusual and uncomfortable symptoms when wearing your contact lenses, it’s a good idea to book an exam […]
June 20, 2022
- Eye Care ,
- Eye Drops
Do Eye Drops Expire?
Whether it’s allergies or some other reason, eye drops are a pretty common tool for eye care. As with anything medicinal, paying attention to expiry dates is part of using the eye drops properly—even over-the-counter (OTC) eye drops. You may have fought hard to put eye drops in your eyes, so we want to make […]
May 11, 2022
- Eye Conditions
Ocular Allergy Treatment: What Can I Do?
The feeling of something being stuck in your eye is especially annoying. But what do you do if there’s nothing actually in your eye? It could be a sign of seasonal or perennial ocular allergies. Ocular allergies can affect anyone and can make daily activities uncomfortable and frustrating. Fortunately, there are many ways to manage […]
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About Us
Old South Optometry
- 393 Wharncliffe Rd S
- London, Ontario N6J 2M3
- Phone: 519-672-0998
- Fax: 519-672-8235
- Email: [email protected]
